Refund Policy

Last Updated: January 2026

Welcome to Artificer. We value your trust and aim to provide high-quality products and a smooth shopping experience. Please read our refund policy carefully before making a purchase.

Eligibility for Refund

You may be eligible for a refund under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of receiving the product

  • The product is unused, unwashed, and in its original packaging with tags intact

  • A valid proof of purchase (invoice or order confirmation) is provided

Non-Refundable Items

Refunds will not be applicable in the following cases:

  • Change of mind after purchase

  • Products damaged due to misuse, negligence, or improper handling

  • Products purchased on discount, clearance, or promotional offers

  • Items without original packaging or tags

  • Custom-made or personalized items (if applicable)

Refund Process

  1. Contact us within 48 hours of delivery

  2. Share clear photos/videos showing the issue with the product

  3. Our team will review your request within 3–5 working days

  4. Once approved, the refund will be processed accordingly

Refund Method & Timeline

  • Refunds will be issued via the original payment method (bKash, Nagad, Bank Transfer, etc.)

  • Processing time may take 7–10 working days after approval

  • Shipping charges (if any) are non-refundable, unless the error is from our side

Exchange Policy

  • We offer exchange for eligible items instead of refunds where applicable

  • Exchange requests are subject to stock availability

Contact Information

For any refund or exchange-related queries, please contact us:

Shop Name: Artificer
Address: Road-13, House-99, Banani, Dhaka-1213
Phone: 01916-773333
Email: artificerlifestyle@gmail.com

Policy Changes

Artificer reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.